Shipping and Returns

Free Shipping

Free Shipping applies in the following circumstances:

  1. You are in the UK and not in a premium post code area (see below).
  2. Your order value exceeds the free shipping threshold amount.
  3. The weight of any one item does not exceed 30kg.

Shipping Information

Goods are despatched from our warehouse on a next day courier service for mainland UK orders unless otherwise stated. Cut off time for orders for next day delivery is 2pm and this is on a best endeavours basis. Note that orders received after 2pm may still be processed that day. Products that require configuration may incur additional delays as well as larger shipments that require a palletised delivery. It is not possible to collect in person except by prior arrangement. It may be necessary to increase the shipment charges if the destination is not, in the opinion of our carriers, within mainland UK and subject to standard rates. If this is the case we will notify you of the increase in carriage charge and you may opt to pay this, or cancel your order.

Locations which may be subject to amendment include:

  • Northern Ireland
  • Channel Islands
  • Isle of Man
  • Scilly Isles
  • Isle of Wight
  • Scottish Highlands & Islands
    • AB36-38, AB55-56, FK17-21, IV1-39, PA21-40, PH19-26, PH30-41

Shipping Charges

Shipping charges are established on a general weight/box algorithm. Heavier items may exceed the courier weight limits and may need to be sent on a pallet. Weight information that may be presented during checkout may not be indicative of the actual product weight, (see the detailed specifications for this), but may be a volumetric weight required for the shipping algorithms.

The shipping cost is presented at checkout. If you feel the shipping charges are in error, contact us detailing what you are wishing to purchase and we will advise if correct or amend as appropriate.

International Shipping

We ship to a variety of international destinations, and use a shipping algorithm to calculate the delivery cost. Due to variations in international shipping charges, customs clearance charges and errors in the algorithm due to complex order make up we may not be able to ship on the quoted cost. If this is the case, we will notify you and advise the change in cost. If you opt not to pay the difference, then your order will be cancelled.

If your destination country is not listed, please contact us and we will endeavour to add this to our algorithm. It may not be possible for us to do this and we will advise. We can arrange to have products ready for collection by forwarders organised by yourself and we will assist with this.

Important Notice. Please note that our warranty terms are UK only. Although we will endeavour to resolve any warranty claims to the best of our ability, any returns must be sent back to us at the buyers cost, and the buyer must pay for the return shipping.

We currently ship to:

[INTERNATIONAL SHIPPING LIST]

Returns Information

Please see: What happens after I place my order

Dead on Arrival Goods

All Power Inspired products are covered by a Dead On Arrival Guarantee. Should the goods be found to be defective out of the box, we will send a replacement item and collect the defective item at the same time. This is only applicable for UK Mainland orders. Please see Dead On Arrival Goods.

 

Made to Order Items

Certain items that are either a) made to order or b) ordered from a third party on your behalf, are exempt from our returns procedure, and cannot be returned.