VAT Exemption

VAT is charged at the prevailing rate in the UK for the type of supply, and will always be added in the checkout process.

To be VAT exempt you must be either:

  1. In the EU (but outside the UK) and VAT registered
  2. In a non-EU Country and we are shipping to your address

To have VAT removed you must:

  1. Checkout as normal with the amount including VAT
  2. In the order comments, state VAT Exempt and provide your VAT registration number if necessary.

It is advisable to select Pro-Forma as the means of payment. We will email you with an invoice with VAT removed that contains a link where you can complete the payment process or alternatively pay by BACS transfer.

If you wish to pay immediately, select SagePay as your payment method. Your card will be authorised for the full amount including VAT, but will not be charged for the full amount. Once we have checked we will manually amend your order to be VAT free, and charge your payment card accordingly.

Note that when paying by the Pro-Forma link method your payment card is charged immediately. When paying via SagePay on the checkout process your payment is only taken when we despatch.

Country Specific Guidelines

UKWe cannot issue any product VAT free, or charge zero rate VAT unless that product is zero VAT rated. Batteries which can be used for disabled mobility scooters are not VAT exempt as they can be used for other purposes and are categorically excluded from disability zero VAT guidelines.
NorwayFor Norway you must either advise a company VAT regsitration number, or a personal ID number