This page will be updated based upon multiple and/or sensible queries we receive to our tech support team.

For software FAQ please visit ViewPower Software FAQ

What is the warranty on the VIX Series?

There is a 1 year warranty on the VIX Series.

Please explain the Safety Warnings in the Manual

Important Safety Warning (SAVE THESE INSTRUCTIONS)

CAUTION! To prevent the risk of fire or electric shock, install in a temperature and humidity controlled indoor area free of conductive contaminants. (See the specifications for the acceptable temperature and humidity range.)

The UPS is suitable for use in standard home and office environments

CAUTION! To reduce the risk of overheating the UPS, do not cover the UPS' cooling vents and avoid exposing the unit to direct sunlight or installing the unit near heat emitting appliances such as space heaters or furnaces.

Don't let the UPS overheat. This will cause premature battery failure and/or UPS tripping.

CAUTION! Do not attach non-computer-related items, such as medical equipment, life-support equipment, microwave ovens, or vacuum cleaners to UPS.

The unit has a non-sine wave inverter meaning it is only suitable for computer type power supplies.

CAUTION! Do not plug the UPS input into its own output.

This will cause the UPS to oscillate and may damage it.

CAUTION! Do not allow liquids or any foreign object to enter the UPS. Do not place beverages or any other liquid-containing vessels on or near the unit.

Clearly, liquids and power electronics don't mix.

CAUTION! In the event of an emergency, press the OFF button and disconnect the power cord from the AC power supply to properly disable the UPS.

Being a UPS, the unit will continue to supply power even when disconnecting the AC Power is desired. Consideration should be given to this if this requirement is essential for safety. Emergency Power Off facilities are available on the VFI-B series of UPS if required.

CAUTION! Do not attach a power strip or surge suppressor to the UPS.

It is not a problem to connect additional power strips to the UPS, but in our experience this opens the liklihood of additional equipment to be inadvertently connected to the UPS (eg vacuum cleaners!) which can cause overloading and tripping. Surge Suppressors may react to the square wave inverter waveform so should not be fitted (actually simple surge supression devices should be OK depending upon the clamping voltage.)

CAUTION! If the UPS is with metal chassis, for safety purpose, grounding is a must during UPS installation in order to reduce leakage current below 3.5mA.

Even if the UPS is plastic then the unit needs to be connected to a properly grounded outlet as this provides the earth protection for connected loads

Attention hazardous through electric shock. Also with disconnection of this unit from the mains, hazardous voltage still may be accessible through supply from battery. The battery supply should be therefore disconnected in the plus and minus pole at the quick connectors of the battery when maintenance or service work inside the UPS is necessary.

Please don't open the unit unless you are aware of the risks. Being a UPS it can generate hazardous voltages even when disconnected from the mains supply.

CAUTION! Servicing of batteries should be performed or supervised by personnel knowledgeable of batteries and the required precautions. Keep unauthorized personnel away from batteries.

Battery terminals are exposed and, although the voltage is too low to give a shock, accidental shorting of battery terminals can cause severe damage, burns and pose a fire risk. Only change the batteries if you are competent to do so.

CAUTION! When replacing the batteries, use the same number and type of batteries.

All batteries in the VIX3000 range are 12V Sealed Lead Acid. Capacity depends upon model.

CAUTION! Internal battery voltage is 12VDC. Sealed, lead-acid, 6-cell battery.

As above, but note in some models the batteries are connected in series to produce 24V.

CAUTION! Do not dispose of batteries in a fire. The battery may explode. Do not open or mutilate the battery or batteries. Released electrolyte is harmful to the skin and eyes.

Always recycle the batteries as they contain lead, or return the units to us for correct and responsible disposal.

CAUTION! Unplug the UPS prior to cleaning and do not use liquid or spray detergent.

Just wipe with a cloth. Units with fans can have air intake vacuumed.

CAUTION! A battery can present a risk of electric shock and high short circuit current. The following precaution should be observed before replacing batteries:

  1. Remove watches, rings, or other metal objects.
  2. Use tools with insulated handles.
  3. Wear rubber gloves and boots.
  4. Do not lay tools or metal parts on top of batteries.
  5. Disconnect charging source prior to connecting or disconnecting batteries terminal.

OK wearing rubber boots is a bit OTT, but be safe.