We are currently asking our staff to work from home as much as possible until further notice. Our phones are being diverted and this may result in your call not being answered in a timely fashion. Please email us if possible. For sales enquiries please use email@example.com and for support firstname.lastname@example.org. Deliveries will be disrupted during this time but we are still aiming to have at least 2 shipments per week.
Due to the latest government advice we are no longer able to carry out onsite installations at this time.
The current Coronavirus COVID-19 pandemic has placed a strain on many businesses around the world. Our manufacturing sites in mainland China have been shut for an extended period of time but are now getting back to full capacity. There is some supply chain issues to deal with but in the main lead times are getting back to normal.
We had already anticipated lead time issues to do with CNY and our stock levels were high, however high demand has seen us low on some product lines. Stock levels should be back to normal in the forthcoming weeks.
Our office is currently open as normal, with none of our staff currently required to self-isolate or showing any symptoms of the disease. We have contingency plans in place should this become necessary. It is preferable that communications is done via our email@example.com email, or firstname.lastname@example.org depending on the nature of your enquiry. The contact form, or chat messaging is also a good way to get hold of technical advice. Planned installations are to go ahead unless you ask us not to attend at this time. There will be no penalty for this. Our installation team will follow all the guidance on hygiene when on site. We are also restricting unnecessary customer or supplier visits.
We will continue to monitor the situation and government advice and will update you as necessary. Further Government issued advice can be found here.
For those who may have contracted the virus we wish you a speedy recovery.